You say to yourself what am I going to do and how did I manage to cause this accident. I could kick myself for what just happened.

You now think about the consequences and try to determine what you should do next. You then decide to exit your vehicle to see how the driver of the mustang was doing. The mustang driver whose name was Manny, appeared to be doing physically fine, however he was upset that I had hit his classic red prized possession with license plates which you discovered read FINALLY.

If you’re in a car accident, first and foremost, try to obtain as much information from the other party involved in the accident which would include the following: drivers license information(name, date of birth, license number, address), telephone number, license plate number, vehicle type(year, make, model & color), insurance information(policy number, insurance company name, & address if possible). If the other party has no insurance, be sure to obtain the license plate number and all other information previously mentioned. In addition, if there is a witness or witnesses at the scene, obtain their name, address and telephone number if at all possible. This will be very helpful in determining who is responsible for causing the accident in reference to liability.

If the police department is called to the scene of the accident, a report may be taken. If this is the case, the police officer taking the report may separate the parties involved and the identification information previously listed may be difficult to obtain. If this is the case, then make sure you obtain the police report number so that you can provide this information to your insurance company. Your insurance company will obtain a copy of the report, wherein the identification and accident information will be listed for all parties involved.

Contact your insurance company to report the accident as soon as possible. Regardless if you plan on going through the other person’’s insurance company for the repair of your vehicle. Most insurance companies require their policy holders to report accidents.

If you fail to report the accident to your insurance company, you may find out at a later date when you try to apply for another insurance policy that you are listed on what is called a KLUE report for not reporting a particular accident to your carrier. This may have a negative impact on you obtaining a new policy. You may be listed on the KLUE report even if the accident is not your fault.

The KLUE report is a specialized report which is used by most insurance companies concerning licensed drivers who are trying to obtain a new policy. It also provides information on your driving history.

#2. Be ready to support your case by sending a covering letter (to that individual whom you spoke with) which contains all the documents you have to back up your position.

#3. All insurance companies have either an “Appraisal Service” or “Arbitration Service” to help settle differences and/or disputes. Your policy should explain these options.(If you can’t find either of these ask your agent to find them for you)!

#4. If you’ve followed their rules for resolving your dispute, and you’re still not satisfied, your own state’s insurance department should be able to help you.

#5. If, after hearing from your own insurance company’s people (your confident that you’ve not been handled properly) you should call 1 800 942-4242 ( a toll-free Consumer Information Service) sponsored by the insurance industry.

Trained personnel are available to assist consumers who have complaints. THIS “HELP LINE” OPERATES ON EASTERN TIME, MONDAY THRU FRIDAY, 8:00 AM – 8:00 PM.

#6. ALSO: An “Independent Arbitrator”, who allegedly has experience in insurance problems, can decide if what you’ve been told (or offered to settle your claim) is fair. You can get to them by calling THE AMERICAN ARBITRATION ASSOCIATION 1 212 484-4000 or they can be contacted (via the internet) at .

#7. MEDIATION: More often than not the Mediator does not have the authority to make a binding decision or issue an award to either party. The mediator only recommends a solution.

Mediation is a solid first step because it can negate the need for further expense on both sides. The first thing you should do is check the language in your auto insurance policy where it will spell out who will mediate (and/or arbitrate) a claim. You should submit a DEMAND FOR ARBITRATION FORM to whoever is listed in your policy. On that Demand for Arbitration Form you can specify whether you want “MEDIATION” or “ARBITRATION”.

DEMAND FOR ARBITRATION FORMS are available from your state’s Department Of Insurance, or you can print a copy of a Demand Form from the American Arbitration Association’s web site – - which can be found (as I’ve listed above in Number #6) at .

AS YOU MOVE ALONG WITH THE ABOVE YOU MUST NEVER FORGET THESE TWO FOLLOWING (A & B = Below) CRUCIAL FACTS:

A. Mediation is much less expensive than Arbitration.

B. The Mediation Decisions are only considered to be advisory. However, The Arbitration Rulings are absolutely binding!

DISCLAIMER: The only purpose of this article “YOUR AUTO ACCIDENT INSURANCE LOSS – DEALING WITH YOUR COMPANY ON A DISPUTED CLAIM” is to help people understand the motor vehicle accident claim process. We dont make any guarantee of any kind whatsoever; NOR do the purport to engage in rendering any legal service; NOR to substitute for a lawyer, an insurance adjuster, claims consultant, or the like. Where such professional help is desired it is THE INDIVIDUALS RESPONSIBILITY to obtain said services.